FAQ

Frequently asked questions

HOW LONG DOES IT TAKE TO RECEIVE MY ITEM?


Normally, we ship your print(s) within 2-4 working days. If UK, please allow 7 working days to receive your print. If Europe, please allow 10 working days. If Outside of Europe, please allow 15 working days.




CAN I CANCEL MY ORDER?


If you wish to cancel your order before it has been dispatched, please email us immediately typebyme@hotmail.com




HOW DO I RETURN MY ORDER?


Please inform us typebyme@hotmail.com of your decision to return your order with valid fault. Faulty goods can be returned within 14 days for a refund for the cost of the item (exc. P&P). Once the item is returned we will reimburse the item cost within 14 days of returned item being received. ​*Personalised prints AND wedding stationary are non refundable*.




CAN I TRACK MY ORDER?


Unfortunately we do not ship with tracking number. A4 and smaller size wall prints are posted as large letter and therefore the post office doesn't provide a tracking number. If the order goes outside UK, there won't be a tracking number unless requested. Please note the delivery charge will be higher.





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