Frequently asked questions
HOW LONG DOES IT TAKE TO RECEIVE MY ITEM?
Normally, we ship your print(s) within 2-4 working days.
If UK, please allow 7 working days to receive your print.
If Europe, please allow 10 working days. If Outside of Europe, please allow 15 working days.
CAN I CANCEL MY ORDER?
If you wish to cancel your order before it has been dispatched, please email us immediately firstname.lastname@example.org
HOW DO I RETURN MY ORDER?
Please inform us email@example.com of your decision to return your order with valid fault.
Faulty goods can be returned within 14 days for a refund for the cost of the item (exc. P&P).
Once the item is returned we will reimburse the item cost within 14 days of returned item being received.
*Personalised prints AND wedding stationary are non refundable*.
CAN I TRACK MY ORDER?
Unfortunately we do not ship with tracking number.
A4 and smaller size wall prints are posted as large letter and therefore the post office doesn't provide a tracking number.
If the order goes outside UK, there won't be a tracking number unless requested. Please note the delivery charge will be higher.